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1-100: Anthem Groups Moving To Electronic Billing & Online Payment

Mar 22, 2016

Beginning May 1, 2016, online is the Anthem Small Group standard for issuing bills and receiving payment.

Anthem knows that conducting business quickly, accurately and securely is important to your client. And to support their business, your clients need to know about important billing and payment changes coming May 1, 2016.

To work with your client more efficiently, Anthem is moving away from paper-based billing and payments to electronic transactions. Beginning May 1, 2016, the Anthem standard will be to issue bills (invoices) online and accept premium payments online through EmployerAccess, also known as the Employer Portal.

What you need to know
With online billing, Anthem will send your client a notification email that their invoice is available. They must log in to EmployerAccess; view, download or print their bill, then "Pay Online Now" or schedule an online payment. That's all there is to it!

Be sure to bookmark the EmployerAccess link for easy access in the future!

EmployerAccess for electronic billing and online payment offers:

EmployerAccess can also help simplify managing your client's benefits plan. In addition to bill payment, use EmployerAccess to add, change or cancel coverage, add dependents or generate reports. Check out Anthem's​​ short online demo to see the easy to use tools and features.

Signing up is Easy!
If this is the first time your client is paying online through EmployerAccess, all it takes is a recent invoice number, then their Tax ID number, email address and bank information. These simplified i​nstructions will help guide your client through three easy steps to Online Group Billing set up and payment.

Still need help?
If your client is new to EmployerAccess, Anthem offers simple self-registrat​ion - just have their Group/Case Number ready. If your client wants Anthem to help them sign up for EmployerAccess or online payments, they can call Anthem at 1-855-854-1429 and they'll walk your client through the process.

Opting Out
If your client still needs to pay by check or receive a paper bill, Anthem can help your client with that, too. They can send an email with "Opt Out" in the subject line to: employeraccesssupport@anthem.com. Provide their group number, contact name, email address, phone number and reason for opting out of the electronic billing and payment process. If your client does not contact Anthem to opt out, your client's paper premium billing will be turned off May 1, 2016 and your client will only be able to view, download, and print their invoices online. If your client changes their mind in the future, they can also opt out at a later date.

Note: Your client is still required to pay all invoices in a timely manner in accordance with the terms of their group contract.

For questions, please ​contact a member of your b&p Sales Team - 888.722.3373.

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