News & Updates
New Small Group ACA renewal policy effective
As an important Small Group partner, Aetna wants to keep you informed of upcoming policy changes. Starting with October renewal dates, Aetna must receive written confirmation in advance of the customer renewal date for all Aetna Small Groups (1-100). Written confirmation may include signed renewal acceptance from the customer delivered by mail, fax or email to the Aetna Client Manager. Premium received in advance of the renewal date will also be considered renewal acceptance.
If Aetna hasn't received written acceptance of the renewal, or renewal alternates,they will initiate termination of the policy for nonpayment.
This change allows Aetna to provide new and renewing members with access to correct medical and pharmacy benefits in a timely manner. And it helps Aetna prevent paying claims incurred after the termination date.
For questions, please contact a member of your b&p Sales Team - 888.722.3373.