1-100: Understanding the New Group Numbers

Feb 19, 2016

Understanding & identifying the number associated with your new Small Group clients in 2016

New groups will now be provided three types of numbers associated with your client’s coverage. They are:

Case number: This number identifies the company information.
Bill entity number(s): This number references the bill associated with a case number. For example, a case number may have two bill entities associated with it, one for the active subscribers enrolled on the case and one for the Cal-COBRA members.
Group suffix(es): This number will be provided to identify the plan(s) associated with the case number. For example, if an employer elects three Medical plans, one Dental and one Vision plan, then the case number will have five (5) group suffixes created. The suffixes will be on the ID card listed as the Group Number and can start with either J or M.

ID Card

The ID cards will look very similar to the current cards; however, there are some changes. The group number ( a.k.a. group suffix) listed on the card is a reference to the Medical plan the member is enrolled in. If a group has both Medical and Specialty products only the Medical group number will be displayed. The group number does not identify any company information represented by the case number as described above.

To streamline Anthem's members’ customer service experience, they include the Small Group dedicated phone numbers on the ID card.

Important: Remember, to use the case number listed on the approval letter when calling Anthem or when utilizing any of their portals/tools including Producer Tool Box or Employer Access.

For questions, please contact a member of your b&p Sales Team - 888.722.3373.