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1+: Telehealth with LiveHealth Online

Sep 15, 2015

Beginning September 2, targeted Anthem Individual members along with Small and Large Group employees will receive a series of registration campaign communications (emails, phone calls and direct mailer) about LiveHealth Online. This campaign will include members of plans that include telehealth visits using LiveHealth Online as a covered benefit as well as members of plans who do not have telehealth visits as a covered benefit. Members who activate their LiveHealth Online account during the campaign will have an opportunity to win a $500 gift card. Ten runner ups across all states will win a $25 Amazon gift card.

If you receive any questions from your clients about these communications, please let them know they talk about a new covered benefit from their health plan. For this campaign, Anthem is targeting members age 18+.

Here's how LiveHealth Online can help your clients
This cold and flu season members can see a doctor 24/7, 365 days a year from their home or office using LiveHealth Online.

In 10 minutes or less members can talk face-to-face with a doctor using LiveHealth Online on their computer or mobile device. No appointments, no driving, no long waits - it's easy to use and more convenient than a trip to urgent care. After signing up, they'll choose from a list of board certified physicians, and in a matter of minutes, they'll be connected to that doctor who can evaluate their symptoms and make a diagnosis for many common ailments, like sinus infections, flu, and allergies. They can also prescribe medications, when medically necessary and permitted by state law.1

Is LiveHealth Online a covered benefit?
For Anthem members of participating health plans2, telehealth visits using LiveHealth Online are a covered benefit. Doctors using LiveHealth Online typically charge $49 or less per visit depending on your health plan. LiveHealth Online is available to anyone so members of plans that don't include telehealth visits using LiveHealth Online as a covered benefit may sign up individually for the service as well. For a complete list states where LiveHealth Online is available click here.

Can non-members use LHO?
Yes. Your clients, family and friends who aren't members can use it, too, by paying the full price of the visit. Doctors using LiveHealth Online typically charge $49 or less per visit depending on your health plan.

How does LiveHealth Online work?
Members can use LiveHealth Online from home, work or anywhere. They just need a computer with a webcam or mobile device. The first time they use it, members go to or download the Android or iPhone app to sign up and set up their profile. Any time after enrolling, members can select a provider from the group of available doctors online right when they need to have a LiveHealth Online visit.

Next, they submit their symptoms and soon begin a live video conversation with their selected physician. LiveHealth Online maintains an electronic record of every visit, and members can forward this information to their primary care doctor as needed.

When is LiveHealth Online available?
Doctors are available 24 hours a day, 365 days a year.

How can I promote LiveHealth Online to my clients?
Let your clients know about LiveHealth Online and they can access this service by going to or download the app from the App Store or Google Play. You can also share this Doctor by Your Side video with your clients to help promote the service.

Anthem is excited about this opportunity to share LiveHealth Online with you. For more information on LiveHealth Online please ​contact a member of your b&p Sales Team - 888.722.3373.

1 LiveHealth Online is available in most states and is expected to grow more in the near future. Visit the home page of to view the service map by state.
2 Excludes HRA Group plans as well as all Individual plans in York, Cumberland, Knox, Kennebec, Androscoggin, Lincoln, Sagadahoc, Waldo, Franklin and Oxford counties.

LiveHealth Online visits will be a covered benefit for HRA and HIA Plus members starting October 15, 2015.

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