2-50: New Email Address for Aetna Adds, Terms and Update Requests

Feb 13, 2012

On February 6, 2012, the email address has changed for Small Group adds, terms, and enrollment update requests. The existing email address [email protected] has changed to [email protected].

You can receive immediate processing for urgent transactions by calling Aetna's Contact One at 1-877-249-7235. The following situations are considered urgent and are eligible for expedited processing:

Member has a doctor's appointment that same day.
Member needs to have a prescription filled.
Member is at a hospital Emergency Room.
Member needs precertification for a procedure scheduled for that week.

If you have any questions, please contact a member of your b&p Small Group Sales Team - 888. 722.3373.