2-50: New Email Address for Aetna Adds, Terms and Update Requests
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Feb 13, 2012
On February 6, 2012, the email address has changed for Small Group adds, terms, and enrollment update requests. The existing email address [email protected] has changed to [email protected].
You can receive immediate processing for urgent transactions by calling Aetna's Contact One at 1-877-249-7235. The following situations are considered urgent and are eligible for expedited processing:
Member has a doctor's appointment that same day.
Member needs to have a prescription filled.
Member is at a hospital Emergency Room.
Member needs precertification for a procedure scheduled for that week.
If you have any questions, please contact a member of your b&p Small Group Sales Team - 888. 722.3373.
