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Delta Dental Survey: Value Matters Most When Buying Dental Benefits

Nov 08, 2011



When it comes to purchasing dental benefits, money matters but value counts, too, according to a recent Delta Dental survey.

The survey, conducted by Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania and Delta Dental of New York, Inc., compiled responses from more than 200 benefits consultants and brokers nationwide on topics such as the economy, health care reform, dental plan design and choosing a carrier.

Some of the key findings:


“While price remains top-of-mind for most clients, these survey results reinforce our belief that clients really do look at what they’re getting for their money,” said Belinda Martinez, Delta Dental’s senior vice president for Sales and Marketing. “The survey suggests to us that we should continue our focus on providing exceptional customer service and access to the nation’s largest dental networks because these things matter greatly to purchasers.”

Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania and affiliates, along with Delta Dental of New York, Inc., provide dental benefits plans to nearly 25 million people in 15 states plus the District of Columbia and Puerto Rico. All are part of the Delta Dental Plans Association (DDPA), based in Oak Brook, Ill. The association collectively covers 56 million of the 166 million people nationwide with private dental insurance, making it by far the largest national system of dental plans.
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