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Details for Rx Migration to Express Scripts

Jun 07, 2010


Prescription Drug Plan Update

 

System Migration Scheduled for July  

In late 2009, Anthem's parent company completed a deal to sell its NextRx pharmacy benefit management subsidiaries to Express Scripts, and subsequently entered into a contract with Express Scripts to provide certain operational and administrative support for Anthem prescription drug plans. As a result, customers will gain the advantage of best-in-class programs from both organizations and integration of their medical and pharmacy benefits from leaders in their respective fields.

Upcoming system migrations and enhancements

Anthem continues to control pharmacy policy, clients' prescriptions drug programs and benefit designs. However, Express Scripts will begin processing prescription drug claims and managing pharmacy operations once accounts have migrated to their pharmacy operating platform. Clients will begin migrating on July 1, and the migrations will occur throughout 2010. The migration schedule is based on health plan system. Extensive pre-testing is taking place to help ensure that NextRx and Express Scripts are ready for a smooth transition of accounts.

Upon migrating, members will keep their existing ID cards and numbers, Customer Service phone numbers, drug list/formulary and benefit designs. However, mail pharmacy customers and website users will experience some changes beginning July 1.

Mail pharmacy

Current NextRx mail service pharmacy customers will transition to Home Delivery from the Express Scripts Pharmacy.

What isn't changing:

What is changing:

Web experience

Members who currently use Anthem.com/ca to access pharmacy information will continue logging into the same site. However, beginning July 1, when members view pharmacy information through Anthem.com/ca, they will be redirected to the Express Scripts website and asked to provide registration information. This information will be used to manage members' pharmacy benefits and preferences for communication and privacy.

Other web changes include:

Member communications

Current mail pharmacy customers and web users will be sent letters that detail the changes listed above beginning June 14. These mailings will also include an Express Scripts Pharmacy new patient information order form and a Frequently Asked Questions document.

If you have questions, please contact your b&p Group Sales Representative.

Express Scripts, Inc. is a separate company that provides pharmacy services and pharmacy benefit management services on behalf of health plan members. WellPoint NextRx, NextRx and PrecisionRx are registered trademarks of WellPoint, Inc. and are used under license by Express Scripts, Inc.

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