ID card delivery times and quantities vary by carrier. With the passing of the ACA, ID cards are no longer sent to the employer address but instead are mailed directly to the employee’s home address. The time from approval to the receipt of ID cards for B&P’s carrier partners is provided below.
Medical Carriers
Aetna
- 10 business days for ID cards to arrive.
- Medical and vision (separate): Two ID cards if enrolled as member and dependent.
- Dental: ID cards must be printed by member from Aetna Navigator website.
Anthem Blue Cross
- 7 business days for ID cards to arrive.
- Medical: Each enrolled member receives an ID card.
- Dental and vision: Member will receive one ID card, or two if dependents enrolled.
CaliforniaChoice
- 2-4 weeks for the member to receive personalized ID card from their selected carrier.
Covered CA for Small Business
- 15 business days from date members are enrolled in carrier systems for ID cards to arrive.
Health Net
- 10 business days for ID cards to arrive.
- Medical: Each enrolled member receives an ID card.
- Dental: Each employee enrolled will receive two ID cards.
- Vision: Each employee enrolled will receive one ID card, or two if dependents enrolled.
Kaiser Permanente
- 10-12 business days for ID cards to arrive.
- Each enrolled member and dependent will receive an ID card.
UHC
- 10-15 business days for ID cards to arrive.
- Medical: Two ID cards for HMO and PPO.
- Dental: Each enrolled employee will receive two ID cards.*
- Vision: No ID card provided, use SSN.
Effective July 1, 2021, new UHC specialty groups will not be receiving dental ID cards, instead they will be able to view their ID card online. Existing groups will transition to digital ID cards beginning October 1, 2021.
Ancillary Carriers
ChoiceBuilder
- ID cards are mailed the employer approximately 10 business days after approval.
- DeltaCare is the exception, DeltaCare ID cards are instead mailed to the employee’s home address.
Delta Dental
- PPO: ID cards are not generated, member can login and download an ID card if they want one.
- DeltaCare: ID cards are mailed to the employee’s home address approximately 2 weeks after approval.
Guardian
- ID cards are not generated. Member can login and download a copy of their ID card on Guardian’s website.
Humana
- ID cards are mailed to employee within 10 business days of approval. Member can also login and print a copy of their ID card.
MetLife
- ID cards are not provided. There is a generic paper ID card that is sent with the approval notification.
Principal
- ID cards arrive within 7-10 business days of the group being active (14-21 days from approval) in Principal system.
- ID cards can be downloaded via eService
VSP
- ID cards are not provided, members can login to VSP’s website and print one out if they wish.
Please contact a member of your B&P Sales Team if you have any questions regarding ID cards.
