Aetna COBRA Administration

As part of Aetna's continued commitment to the small group market, they have expanded their small group portfolio offerings beginning January 1, 2009 to include optional fee-for-service federal COBRA Administration for groups with as few as 20 lives.

They’ve expanded their relationship with Flexible Benefit Service Corporation (Flex) to provide optional federal COBRA administration services for group sizes 20 - 299. Flex, a full-service third party administrator with expertise in the smaller-sized market, also administers Aetna’s Small Group cafeteria plan services and the Aetna HealthFund HRA for Small Group.

To your clients, it will appear as if Aetna is administering COBRA, as all of the marketing collateral and forms will be Aetna branded.

Key Program Features

#1: Stay in compliance

  • Helps reduce privacy risks
  • Offers customizable notices for members
  • Maintains all documentation including federal mandates and certifications
  • Distributes Certificates of Creditable Coverage (HIPAA certificates) to plan enrollees upon termination of COBRA

     
    #2: Saves time

 

  • Reliable eligibility, qualifying event and termination notices
  • Billing and payment collections
  • Up-to-date information on secure website

    #3: Saves money

 

  • Payment monitoring system
  • Tracking process to ensure elections are made within guidelines
  • Eligibility system that tracks COBRA maximum coverage periods
     
    Sales Support

With this new COBRA Administration feature, customer service is provided for you, your clients and their COBRA participants. There will be a designated implementation team to lead the set-up process and a customer support team for ongoing member support.

For more information about this new COBRA Administration service and pricing, please visit the website or contact your Aetna account executive or Beere & Purves.

Brokers in California with questions related to Cal-COBRA may contact Aetna’s broker support team at 877.249.2472, prompt 6.