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Aetna Receives Consumer Satisfaction Accolades from J.D. Power for Aetna Vision and Dental

J.D. Power ranks Aetna's Vision plan first in consumer satisfaction. And Aetna's Dental plan has ranked second (up from third place in 2019). These rankings validate Aetna's focus on members and the value their vision and dental programs provide to them.


J.D. Power is a global leader in consumer insights. Its annual Power Satisfaction Reports are based on survey responses from more than 1,000 people. The report, now in its seventh year, measures customer satisfaction with vision plan providers based on five factors (in order of importance): coverage, cost, communications, customer service and reimbursement.


You can find the press releases from J.D. power on their website:


“I can’t say I’m surprised. But I was definitely happy to see how satisfied our Vision and Dental members are with their plans. It’s a great win, especially since we know how important dental and vision health are to people,” says Erin Hoeflinger, Senior Vice President, Specialty and Strategic Solutions at Aetna.


“This is a great recognition of our service and our products. I am very proud of our team and the commitment that we have to overall health,” says Bradley Fischer, Vice President, Dental, Vision and Voluntary.


About Aetna VisionSM

Aetna Vision Preferred offers plans that make it easy for members to look and see their best. It delivers choice, convenience and savings. In addition to improving eye health, Aetna Vision Preferred also focuses on a member’s total health and well-being through the Vision Medical Integration (VMI) program. It uses data to identify members with at-risk conditions and provides resources and proactive outreach to help them stay on their path to better health.


About Aetna Dental®

Aetna Dental offers a suite of plan designs to meet desired coverage and price levels. Aetna's plans have an integrated approach that emphasizes the links between oral and overall health. The Dental Medical Integration program uses data to identify members with at-risk conditions and provides resources, enhanced benefits and outreach to help them reach healthier outcomes.


For questions or help with an Aetna dental or vision quote, please contact a member of your B&P Sales Team - 888-722-3373.