News & Updates
IngenioRx is Anthem's new pharmacy benefit manager (PBM) as of January 1, 2020. Below are some updates your clients can expect this year as the transition to IngenioRx continues.
Will there be new ID cards?
The majority of existing Anthem members have already received new ID cards, which contain all of the information needed to process claims and access member service. Updated ID cards will include the following for Pharmacy:
Are there changes to the formulary?
No changes. Anthem will continue to utilize the Select Formulary Drug List. (Formulary List)
What will members who use home delivery need to do?
Members will begin to fill home delivery prescriptions through the IngenioRx Home Delivery Pharmacy. If they have active refills, those prescriptions will be automatically transferred to IngenioRx.
What will members who use specialty drugs need to do?
Is there a Customer Service Number for IngenioRx?
Yes, members can call the number on the back of their ID card. The Customer Service number is (855) 383-7248, press 1 for IngenioRx.
Home Delivery and Maintenance Drugs
Depending on the health plan a member has with Anthem, they may need to fill maintenance drugs through home delivery or an Rx Maintenance 90 pharmacy. Maintenance drugs are medicines used for long-term health conditions like asthma, heartburn, high blood pressure, allergies, and high cholesterol.
Through Retail90, employees can choose to get a 90-day supply of any covered medication from a participating local retail pharmacy. That includes prescriptions for maintenance medications, those taken on an ongoing basis for conditions like asthma, diabetes or high cholesterol. This means they can choose face-to-face personalized service from a local pharmacist.
Member Pharmacy Tools
It’s the fastest and easiest way for members to get all of their personalized pharmacy benefits information. At anthem.com/ca, they can do things like:
There’s an app for all of that, too. Anthem's new Sydney App makes it easy to manage pharmacy benefits from anywhere. The Sydney App can be found at the Apple Store® (iOS) or on Google Play (Android).
For questions, please contact a member of your B&P Sales Team - 888.722.3373.