News & Updates

← Back to News & Updates

Anthem Is Changing Their Life and Disability Administration Platform In Preparation For The Standard's Acquisition

Jun 27, 2023

StanCorp Financial Group, Inc. (The Standard) will soon acquire Anthem's parent company’s life and disability (L&D) business. The contract is expected to close in the first quarter of 2024.

 

To prepare for the transition to The Standard, Anthem is migrating L&D groups to a single enrollment and billing system called Compassi.

 

The migration will happen in waves based on your clients’ renewal dates:

Renewal Date Migration Starts*
January (CA) January 2024
January (non-CA) October 2023
February-March September 2023
April-June November 2023
July-September December 2023
October-December February 2024

* Some groups may be migrated on different dates than this due to complexity.

 

During the transition, Anthem’s L&D team will take over all enrollment and billing administration for L&D plans, separate from Anthem’s medical, dental, vision, and supplemental health plans. 

 

Here’s how Anthem is letting your clients know about the changes

Approximately two months before their migration start date, Anthem will mail them letters detailing the changes and outlining migration steps and timelines based on their in-force coverage. Anthem's L&D team will be available by phone or email to support them throughout the transition.

 

Please review these sample client letters (PDF) and contact Anthem if you have questions.

 

Anthem will email you reminders as your clients approach their migration dates.

 

Some of your clients will need to sign and return a form to access the Compassi employer self-service and MyOnlineBill payment tools

Anthem will include the form with their letter. Please encourage them to return it right away. They won’t be able to use online self-service or pay their bill online if Anthem doesn't have the signed form by their migration start date.

 

These changes only affect L&D plans. Anthem medical, dental, vision, and supplemental health plans are not affected.

 

The L&D claims process and contacts will not change. Anthem will continue to administer all L&D claims without interruption. 

 

Anthem's L&D experts are here to support you and your clients every step of the way. Contact them at:

833-755-0483

 

LifeandDisabilityMigrationCommandCenter@anthem.com

©2023 BEERE&PURVES
Privacy Policy