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Anthem: Members Impacted by Wildfires in CA

Anthem is taking steps to help their members impacted by wildfires in California. If members are affected and live in the counties of Ventura or Los Angeles, here’s what they should know: 

  • Members on an Anthem prescription drug plan can refill lost or damaged prescriptions at any pharmacy now. This also applies to emergency personnel who have been activated by their state and local agency but who do not reside in the impacted county. 
  • Members who use a mail-order pharmacy can update address information by calling Member Services. 
  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed — there will be no late penalties. 
  • Members can get replacement medical equipment (also called Durable Medical Equipment or DME) if theirs was lost or damaged. 
  • Members and their doctors are being given more time to file claims, if needed. 

The relaxed guidelines are effective from December 5, 2017 through January 5, 2018. They apply to members with Anthem group health plans, individual and family plans. They do not apply to Federal Employees Health Benefits Program members or to members with Medicare, Medicare Advantage and Medicare Part D plans. These programs have specific guidelines.

​For questions, please ​contact a member of your B&P Sales Team - 888.722.3373.