Soon, Anthem will start introducing a streamlined membership ID card that will be cleaner, neater, less cluttered and easier to read. The roll-out will take place in phases, beginning in July. Anthem will also send employers an email to let them what's coming for their employees.
Members will see the same great style of ID card that identifies them as an Anthem member. But the cost-share amounts on the card's front will be gone. Market research shows that members prefer a less busy look to their ID card. In other words, they want to see it less cluttered, with not so much information.
A plus for providers
Doctors use Availity and EDI (Electronic Data Interchange) to validate a member’s benefits. And they get the most up-to-date cost-share details from these sources, not the member's ID card. So, as the new ID card is phased in, doctors’ offices will experience less confusion when a member shows them an older card with outdated benefits.
A plus for members
The change will also encourage members to learn more about their benefits through Anthem's digital and online tools. Plus, they can keep their card for as long as they remain in the same plan design, regardless of changes to their cost-share amounts.
And don’t forget
Members can download and view an electronic version of their ID card throught the Anthem Anywhere mobile app anytime, anywhere. The digital ID card is convenient. It reduces wallet bulk, and it's accepted at any doctor's office. The mobile app makes it easy to email or fax a copy of the ID card on the spot, right from a smartphone.
Anthem's electronic cards look just like their physical ID cards. This will be true with the new design, too. And members can show either an electronic or a paper ID card when they go to a doctor.
How to get the app
For members who don't use the electronic version yet, all they need to do is download the Anthem Anywhere mobile app from Google Play or iTunes, then tap it to see all the features. It’s simple and convenient to use!
For questions, please contact a member of your B&P Sales Team - 888.722.3373.
