Anthem is there to help members find and receive care when members need it during a crisis. Members can call 833-285-4030 if they need assistance.
Between August 18, 2020 and September 17, 2020, Anthem is making changes for members who live in Sonoma, Napa, Monterey and Nevada counties in California who must temporarily leave their homes due to the wildfires. The changes also apply to members who live anywhere in California and are displaced by emergency.
If members need health care right away
- They can receive emergency or urgent care from any doctor or hospital, even if they are not in the member's plan's network. Anthem will pay the claims as if they are in a their plan's network.
- If their doctor's office or health care facility is closed because of the fires or extreme hot weather, or if they are unable to travel there, members can call Anthem at 833-285-4030. Anthem can help members find another doctor.
- If they're in a care management program and need to reach them, call 833-285-4030.
If members need prescription refills
- If their Anthem plan covers their prescription medications, they can receive up to a 30-day emergency refill at any pharmacy now, even if it's not in their plan's network.
- If they use Anthem's mail-order pharmacy and their address changed, members can call Anthem at 833-285-4030 so Anthem can make sure to send their medicine to the right place.
If a member's medical equipment is lost or damaged
- Anthem can help members replace their equipment (also called durable medical equipment or DME). Members can call Anthem at 833-285-4030.
If members need pre-approvals or referrals
- They will have more time to request them. There won't be any late fees. Members can call Anthem at 833-285-4030 if they need an extension.
If members need to file a claim
- Members and their doctors have more time to file claims. They can call Anthem at 833-285-4030 if they need an extension.
If members need additional support
- Anthem's Employee Assistance Program (EAP) offers support for stress as well as resources on Anthem's website to help with legal/financial concerns and dependent care needs. Members can call the EAP crisis line 24/7 at 877-208-8240. Or go to the website at anthemeap.com and use the log in: EAP Can Help.
- If members receive a bill directly from Anthem for their monthly insurance premium and are experiencing financial difficulties as a result of the disaster, they can call Anthem to discuss options.
These relaxed guidelines are in effect from August 18, 2020 and September 17, 2020 for impacted members who live in Sonoma, Napa, Monterey and Nevada counties in California who must temporarily leave their homes due to the wildfires. The changes also apply to members who live anywhere in California and are displaced by emergency. This time period may change based on the conditions. Please check this web page for updates.
The relaxed guidelines are for members with Anthem group health plans through their employers, Anthem individual and family plans and Medi-Cal. They are not for Federal Employee Health Benefit Plan, Medicare Advantage, or Medicare Part D plans. They have their own guidelines.
If members need additional support, they can call Anthem at 833-285-4030.
For questions, please contact a member of your B&P Sales Team - 888.722.3373.