Covered California for Small Business (CCSB) sent the below ASKCCSB newsletter to Employer Groups on Tuesday, December 15, 2020 at 2:00 PM.
ASKCCSB answers some of the most frequently asked questions that their Call Center receives and this issue covers questions on processing payments/renewals.
For questions, please contact a member of your B&P Sales Team - 888.722.3373.
Submitting Online Payments and Renewals
Covered California for Small Business (CCSB) is committed to providing employers with the tools and resources necessary to manage your employees' benefits. This is why we created ASKCCSB to answer questions that will make managing your employees' health plans a breeze.
How do I know if my invoice is paid?
When you pay online using the MyCCSB portal, you will receive a one-time confirmation that your payment is completed via a pop up notification in the portal. This payment confirmation will not show up again when you next log into the system, so you may want to write down and save the confirmation number.
How long before my payment is reflected in my MyCCSB portal account?
For any premium payment that is paid online via ACH, the remaining amount owed after your payment has been made will not adjust on the invoice online until the next billing cycle. Invoices are generated the 15th of the month prior to the invoice coverage period. For example, your December’s invoice premium payment was due November 30th. You submitted your payment online December 1st. The invoice owed balance will not reflect your payment from December 1st until the January’s invoice is generated on December 15th.
When do I need to complete my renewal process?
To ensure that your renewal requests are processed, all changes must be made by the 15th of the month prior to your renewal date. If there are no changes to be made, your renewal will automatically rollover for the new plan year, and the renewal functionality will no longer be available in the portal.
If you have missed the deadline for your renewal and a change needs to be made, you will need to submit a change form request. Change forms are available on the Applications and Forms page of our website.
Methods to return a change form:
- Online: MyCCSB Portal: https://myccsb.com
- Email: [email protected]
- Fax: 949-809-3264
- U.S. Mail: Covered California Small Business/CCSB P.O. Box 7010 Newport Beach, CA 92658
To simplify online renewals, we've created a step-by-step guide. Click here to view or download.
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