Thanks to your clients – for 2021 - Forrester recognized Health Net as #1 in customer service, nationally, in the health insurance payer segment. This is a direct reflection of Health Net’s commitment to you, your clients - and Health Net's efforts over the past few years to improve all member touch points.
The Forrester’s Customer Experience (CX Index)™ score measures how a company delivers customer experiences that create and sustain loyalty. Forrester's 2021 CX Index™ results benchmark a survey of 85K+ customers, across 200+ US brands and 13 industries in the U.S.
More information onForrester’s CX Index.
For questions, contact Health Net's Broker Services at [email protected] (CA), [email protected] (OR), or reach out to your Health Net Account Executive.