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Heath Net: Assistance to Southern California Wildfire Victims and Evacuees

Dec 07, 2017

Health Net, Inc. is helping ensure that members of its subsidiaries who have lost their homes or been evacuated due to current wildfire activity in Ventura and Los Angeles counties have access to essential prescription medications, critical Health Net information and other services to help them cope with grief, loss, stress or trauma. 

California Gov. Jerry Brown has declared states of emergency in Ventura and Los Angeles counties due to the effects of several wildfires that have threatened critical infrastructure, destroyed homes and caused the evacuation of residents. 

PRESCRIPTION INFORMATION 

Health Net will approve payment for any essential prescription medications (with the usual copayments and deductibles) for any Health Net member in Ventura County or Los Angeles County whose medicine was lost in a fire or remained behind during an evacuation. 

To obtain an emergency supply, these members simply need to return to the pharmacy where the original prescription was filled. If the pharmacy is not open due to a state of emergency, or for questions or assistance, affected Health Net members may call 1-800-400-8987. 

COPING ASSISTANCE 

Health Net members who lost their homes or have been evacuated due to the current wildfires may contact ​MHN, Health Net’s behavioral health subsidiary, for referrals to mental health counselors, local resources or telephonic consultations to help them cope with stress, grief, loss or other trauma resulting from the fires. 

For the duration of the fire and its immediate aftermath, affected Health Net members may contact MHN 24 hours a day, seven days a week at 1-800-227-1060. 

INFORMATION FOR HEALTH CARE PROVIDERS 

Health Net is taking steps to help ensure that healthcare providers in the areas of the wildfires are able to continue providing for Health Net members’ medical needs. 

Health care providers who contract with Health Net may call 1-800-641-7761 for guidance on prescription refill guidelines, length of time to obtain authorizations for treatment, or approval for out-of-network services in the event a contracting provider or facility becomes unavailable. 

OTHER IMPORTANT INFORMATION 

Depending on how the fire situations play out, Health Net may make additional changes to its policies as needed to help ensure members have access to necessary healthcare services.

​For questions, please ​contact a member of your B&P Sales Team - 888.722.3373.

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