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Kaiser Permanente: 24/7 Care Across the U.S. & Small Group Support

Kaiser Permanente's most recent Broker Briefing provided important updates for Kaiser Permanente Small Business groups.


Traveling members can get 24/7 virtual care across the U.S.

Whether they are at home or traveling, members can get 24/7 virtual care and personalized support with a Kaiser Permanente clinician across the U.S. by phone or online. And care is tracked in the member’s health record at every step. This makes it easier and faster to get high-quality care, at no cost to members on most plans. Learn more about the different care options for traveling employees.¹ 


Small Group 2023 Medicare Part D and self-service features

Use the following new materials to help your clients make informed decisions about their health care coverage. 

  • Review the new Medicare Part D Creditable Cover flyer to determine which plans offer creditable coverage. 
  • Spend less time on paperwork and more time building your business with online small group self-service features. It’s easy to compare plan information, generate employee enrollment worksheets, and submit plan changes. While paper submissions can take days, online changes process in real time. Sign in to today.


For questions, please contact a member of your B&P Sales Team - 888.722.3373.



1The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration. 

1Member-facing disclaimer: When appropriate and available. If you travel out of state, phone appointments and video visits may not be available in select states due to licensing laws. Laws differ by state.