Sign In

Kaiser Permanente: Answers to COVID-19 Self-test Questions

Kaiser Permanente sent the following information out to brokers regarding COVID-19 self-test questions.


As classrooms reopen for this fall, people continue to travel, and COVID-19 cases rise, it’s important that everyone continues safe practices. Get vaccinated and boosted. Get tested if you have symptoms. And bookmark for the latest answers to questions about COVID-19 testing, including where to get a self-test.


When to use a COVID-19 test

Early in the COVID-19 pandemic, PCR tests were almost always used to detect the virus. Since the start of the COVID-19 pandemic, over-the-counter home antigen testing options have become available, making it easier and faster to get test results at home. Home antigen tests can be used in most situations, including when: 

  • Symptoms appear (if the first test is negative, retest 24 to 48 hours later) 
  • Exposed to someone who tested positive (if there are no symptoms, test 5 days after exposure) 
  • Planning to spend time with people who are at high risk for serious illness and attend an indoor gathering or other activity 


PCR tests are used when directed by a doctor or when required to show a negative PCR test to attend an event or activity. Kaiser Permanente offers many locations to get PCR tests. Getting tested at a Kaiser Permanente facility enables members to view their results on and receive guidance from their care team if they test positive. 


If the self-test result is positive, stay home and isolate. Kaiser Permanente members should share their positive test result with Kaiser Permanente via an e-visit. They can test again (self-test is recommended) on day 5 or later. As CDC guidance continues to evolve, visit to learn more about when to test and end isolation. 


Self-test expiration dates extended

The Food and Drug Administration has extended the shelf life of iHealth and CareStart COVID-19 self-tests. Visit the brands’ websites for information about expiration dates and proper storage.


What to do if a member tests positive for COVID-19 

  • If a member gets a positive result from a COVID 19 self test, they can complete an e visit right away to report it to their care team. They’ll get instructions on available treatment options, when to quarantine, and when to contact their doctor. 
  • If a member gets a positive COVID-19 test result from Kaiser Permanente, they’ll get instructions on available treatment options, when to quarantine, and when to contact their doctor. 


Visit for more information on how to get the COVID-19 vaccine and other safe practices. You can also call the KP COVID InfoLine at 1-855-550-0951 (available in English and Spanish) 24/7 for regular recorded updates. 


For questions, please contact your B&P Sales Rep – 888.722.3373.