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Most Popular Questions from VSP Members

Jul 31, 2017

As a VSP Vision Care member, you have access to great eye doctors, eyewear, and the affordable care you deserve. VSP wants to be sure you get the most out of your vision benefit! We know vision care naturally comes with some questions; here are five popular questions asked by VSP members: 

  1. Where’s all of my benefit information? Your personalized benefit information and eligible services is just clicks away on vsp.com. If you don’t already have an account on vsp.com—be sure to create one. Then, all you need to do is log into your account and your information will be outlined for you. It’s just there… waiting… go check it out! 
  2. Where’s my Member Vision Card? Don’t worry, you didn’t misplace your ID card! VSP doesn’t actively send ID cards, as they aren’t required for services. However, a card is available for you to print, if you’d like something to hold on to for reference. In order to print your card, you’ll need to create an account or log into your account on vsp.com. 
  3. How can I find a doctor near me? VSP has a large network of highly-qualified eye doctors and there’s a tool on their website to help you choose the best doctor for you. Check out the “Find a Doctor” section on vsp.com, fill in your location details and any other filtering options, and you’ll get a list of eye doctors based on your preferences. Tip: you can maximize your benefit when you visit an eye doctor who participates in the Premier Program. You’ll get a wide selection of featured frame brands (backed by a free one-year warranty), plus exclusive promotions and offers. 
  4. How do I submit a claim? As a VSP member, you’ll always get the lowest out-of-pocket costs when you choose a VSP network doctor, and you don’t need to file a claim since they handle this for you. Yay! If you choose to see an out-of-network provider, your coverage will be less than with a VSP network doctor and you’ll pay higher out-of-pocket costs. Some out-of-network providers may submit the claim for you, or you’ll need to submit a claim online through your vsp.com account or by mail. 
  5. How do I create an account on vsp.com? It’s simple! If you have active VSP coverage, then visit the “Create an Account” page on vsp.com and input the required information for each of the three steps. If you get notified that your account can’t be created, there may be a couple reasons. One being, you’ll need to be an active VSP member with effective coverage in order to create an account at this time. (If you’ve enrolled, but your coverage period hasn’t started yet, you’ll need to wait until it’s active.) Another reason may be you’re not the primary VSP member—only primary holders are able to create the vsp.com account and not dependents’ info. 

For questions, please ​contact a member of your B&P Sales Team - 888.722.3373.

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