Starting March 1, 2020, Anthem suspended key health plan timeframes to give your clients more time to take advantage of HIPAA special enrollment periods, file and appeal claims, elect COBRA continuation coverage, and pay COBRA premiums.
The timeframes are scheduled to be reinstated on March 1, 2021. This means that members' COBRA premiums will be due on the date listed on their bill. Other key timeframes will return to normal based on their plan details. Members can access their plan documents on anthem.com/ca to find their plan details, including timeframes. They can access the COVID-19 Resource Center at anthem.com/ca/coronavirus for information on their COVID-19 benefits.
Please make sure any updated eligibility information, claims, or appeals are submitted as soon as possible.
This applies to fully insured and self-funded ERISA employer-sponsored plans only.
Anthem's primary focus remains on members’ health and well-being, and making sure they have access to the care they need. If they have questions or need help, they can call the Member Services number on their ID cards.
Here is a letter for you to share with your clients to explain the end of the timeframe suspension.
For questions, please contact your B&P Sales Rep - 888.722.3373.